Privacy Policy

Introduction:

At All Freight Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, our services, or otherwise interact with us.   

This policy complies with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand our practices regarding your personal data.   

Who We Are (Data Controller):

All Freight Logistics

All Freight Logistics is the data controller responsible for the personal data we collect and process.

What Personal Data We Collect:

We may collect and process the following types of personal data:

• Contact Information: Your name, address, email address, phone number, and other contact details.
• Account Information: If you create an account with us, your username and password.
• Service Usage Information: Details of the services you request or use, including collection and delivery addresses, shipment details (size, weight, contents – where necessary for the service), and tracking information.
• Payment Information: If you make payments for our services, we may collect your payment card details or other payment information.  
• Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This may be collected through cookies and similar technologies (please see our Cookie Policy below or as a separate page).   
• Communication Data: Records of our communications with you, including emails, phone calls, and online chat interactions.
• Marketing Preferences: Information about your preferences for receiving marketing communications from us.
• Job Application Data: If you apply for a job with us, we may collect information included in your CV, cover letter, and other application materials.
• Information Provided Voluntarily: Any other information you choose to provide to us.

How We Collect Your Personal Data:

We collect your personal data in the following ways:

• Directly from you: When you request our services, create an account, fill out forms on our website, contact us by phone or email, or provide us with information in any other way.
• Automatically: When you use our website, certain information is collected automatically through cookies and similar technologies.
• From third parties: We may receive personal data from third parties, such as payment processors, business partners, or publicly available sources (where permitted by law).

How We Use Your Personal Data:

We may use your personal data for the following purposes:

• To provide our services: To process your service requests, arrange collections and deliveries, track shipments, and communicate with you about your bookings.
• To manage your account: To create and manage your account, process payments, and provide customer support.
• To improve our website and services: To analyse website usage data, understand customer needs, and enhance our website functionality and service offerings.
• To communicate with you: To respond to your enquiries, provide updates on our services, and send you important notices.
• For marketing purposes: To send you promotional emails and other marketing communications about our services that may be of interest to you (where you have provided your consent or where we have a legitimate interest to do so). You will have the opportunity to opt-out of receiving marketing communications at any time.
• For legal and compliance purposes: To comply with applicable laws, regulations, and legal processes.
• For security purposes: To protect our website and services from fraud, unauthorised access, and other security threats.
• For recruitment purposes: To process job applications and assess your suitability for employment.

Lawful Basis for Processing Your Personal Data:

We will only process your personal data when we have a lawful basis for doing so. These bases may include:

• Consent: Where you have given us your explicit consent to process your personal data for a specific purpose (e.g., for marketing).
• Contract: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide our haulage or courier services)
• Legal Obligation: Where the processing is necessary for us to comply with a legal obligation (e.g., to comply with tax laws).
• Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests (e.g., to improve our services and for direct marketing where permitted).   

How We Share Your Personal Data:

We may share your personal data with the following categories of recipients:

• Our employees and contractors: To facilitate the provision of our services.   
• Third-party service providers: Who provide services on our behalf, such as payment processors, website hosting providers, IT support providers, and marketing service providers. These providers are contractually obligated to protect your personal data.
• Business partners: With whom we collaborate to provide our services.
• Regulatory authorities and law enforcement agencies: If required by law or in response to a valid legal request.
• Potential buyers in the event of a business transfer: If we sell, transfer, or merge part of our business.
• Other third parties: With your consent or as otherwise permitted or required by law.

International Transfers of Your Personal Data:

We may transfer your personal data to countries outside the UK and the European Economic Area (EEA). Where we do so, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses approved by the relevant authorities.   

Data Security:

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:   

• Encryption of data at rest and in transit.   
• Secure server infrastructure.
• Access controls and authentication procedures.
• Regular security assessments and updates.
• Staff training on data protection and security.

Data Retention:

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of personal data and the purposes for which it is processed. Generally, we will retain customer data for the duration of our business relationship and for a reasonable period thereafter to handle any queries or legal obligations.   

Your Rights Under the UK GDPR:

Under the UK GDPR, you have certain rights regarding your personal data, including the following:

• The right to access: You have the right to request access to the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.   
• The right to erasure (“right to be forgotten”): You have the right to request that we delete your personal data in certain circumstances.   
• The right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.   
• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   
• The right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.   
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless there is a lawful basis for such processing.   
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.   

To exercise any of these rights, please contact us using the contact details provided above. We may need to verify your identity before responding to your request.   

Cookies and Similar Technologies:

Our website uses cookies and similar technologies to collect information about your browsing activities. Please refer to our separate Cookie Policy [Link to your Cookie Policy page, if you have one, otherwise include the relevant information here] for detailed information about the cookies we use, their purposes, and how you can manage your cookie preferences.   

Links to Other Websites:

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.   

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and, where appropriate, notify you by email. Please check this page regularly to stay informed about our privacy practices. The “Last Updated” date at the top of this policy will indicate when the latest changes were made.   

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:   

All Freight Logistics

Right to Lodge a Complaint:

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, if you believe that we have infringed your data protection rights. You can find more information on the ICO’s website: https://ico.org.uk/   

Last Updated: 25-03-2025